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FAQs

VP Supplies accepts the following forms of payment:

  • VP Account (Net 30), with prior credit approval
  • Visa, MasterCard, and American Express credit and debit cards
  • Personal or Corporate Checks
  • Money Order or Cashiers Checks

Please note that we do not accept C.O.D. or PayPal at this time.

Money orders and checks can be sent to:
VP Supplies Credit Department
9830 Norwalk Blvd, Suite
Santa Fe Springs, CA 90670
No. There is no minimum dollar amount for any order placed through VP Supplies. The minimum quantity required for purchase varies between items, and in some cases a minimum dollar amount may apply for sale items. 
 
Free delivery is only available in certain areas. Please contact us for more details regarding our delivery rates for your area. 
VP Supplies gladly accepts tax-exempt orders with a properly executed exemption certificate. VP Supplies must have the exemption certificate on file in order to wave sales tax. If the certificate is not received, VP Supplies is required by law to charge sales tax in the states listed below: 
Alabama
Arizona
California
Florida
Georgia
Illinois
Iowa
Minnesota
New Jersey
New York
North Dakota
Pennsylvania
South Dakota
Texas
Washington
Wisconsin
 
If the ship-to state is not listed, tax will not be charged.
Tax-exempt customers must also complete the sales tax exemption certificate and send a signed copy to VP Supplies via fax or email to Info@VPSupplies.Com. Please contact our tax department representatives about any details regarding your tax-exempt account and the details needed to complete the certificate.
Tax-exemption certificates must have a physical signature and thus cannot be submitted online. They may be scanned and emailed to Info@VPSupplies.Com, or faxed to our offices at 323-588-1290. Please don't hesitate to contact a VP Supplies Tax Representative at Info@VPSupplies.Comor 323-622-1774. 
 
For additional information, please reference the state's Department of Revenue website.
States in which VP Supplies must charge sales tax. 
VP Supplies offers quantity price breaks on most items and special quotes for any order that exceeds our standard price breaks. We will create a custom quantity quote for you based on the volume of your order. 
 
At this time VP Supplies does not offer special pricing programs for distributors, although we can provide you with a customized quantity quote.
VP Supplies offers large volume quotes and will provide you with a customized quote based on your order. Call us at 323-622-1774 use our online form to submit a quote request today. 
 
Box quotes are only available for stocked boxes. If you are interested in a quote on custom box orders please contact our customer service department. 
If your order qualifies for a free gift, it may be added to your order before the end of the checkout process.  Your order subtotal must meet the freebie minimum qualifying amount for you to get your gift. 
If you would like to add a PO to a previous order, or if you have questions about an existing order, please call our customer service department at 323-622-1774.
Please email us at Info@VPSupplies.Com or call us at 323-622-1774 with any questions about will-call or picking up your order. Our warehouse is located at: 
9830 Norwalk Blvd, Suite
Santa Fe Springs, CA 90670
VP Supplies customer service is 8:00am to 5:00pm, Monday through Friday. 
 
Orders placed before 10:00am of your local branch time, Monday through Friday, will most likely be shipped that day. All orders placed after 10:00am will be shipped the next business day.
Our mailings are produced months in advance. If you request to be removed from our mailing list, you may continue to receive catalogs for up to three months until your request is finalized. We appreciate your patience. If you have any questions please contact our customer service department at 323-622-1774.
If you are unable to log into the VP Supplies website using your password, please call us at 323-622-1774.
For all questions regarding sales, please contact us at 323-622-1774. We will help you place your order and set up your account.

 

SHIPPING AND DELIVERY INFORMATION

How Are Shipping Charges Calculated?

VP Supplies estimates shipping charges at the time of your order. Once we receive an invoice from the freight company delivering your order we finalize the shipping charge to assure you only pay the exact shipping amount. 

What Is Mil Thickness?

A “mil” equals one-thousandth of an inch. To convert mil to inches, divide mil by 1,000 (ex: 2 mil/1000 = 0.002 inches). To convert mil to gauge, take mil and multiple it by 100 (ex: .80 mil x 100 = 80 gauge).

Are Custom Printed and Sized Products Available?

Yes, we can provide a range of custom printed and sized products. View our Custom Products (link) second to view available products. 

If you have additional custom product please call us at 323-622-1774 or submit an online quote.  We can provide a range of custom products including:

  • Shrink Bands
  • Declaration of Goods

How Are Boxes Measured?

  • Listed dimensions are always the dimensions of the inside of the box, and length is always the first dimension. The longest side of the box with a flap is used to measure length.
  • The width side also has a flap, but is always the side shorter than the length.
  • The height of the box measurement does not include the flaps.

Please note that the acceptable manufacturing variance is +/- 1/8".

  • Cubic Inches: L" x W" x H"
  • Cubic Feet: L' x W' x H'
  • Cubic Feet (from inches): (L" x W" x H")/1,728

PRODUCT INFORMATION

Below are common terms and product information found on our website that may help you place your order. If you have questions about your order please call us at 323-622-1774.

What is the 200 Lb. Test?

The 200 lb. test is a method used to certify the stacking strength of mullen lined boxes.  In general, they are designed and certified to endure at least 200 lbs. of pressure per square inch, which is roughly equivalent to the strength of a box with an ECT of 32.

What Are 4G Boxes?

4G boxes refers to packaging that are rated and tested as a whole. Every component of a 4G box kit is tested at once to ensure that the entire kit provides consistent results. Each component of a 4G box kit is an important part of the kit. No piece of the packaging may be substituted due to the way they are tested together.